KB 15: Oracle Knowledge Foundation

Problem Statement Your company knowledge is scattered across hundreds of unstructured spreadsheets, internal notes, saved technical emails, and dense regulatory documents. When a client has a problem, your support team spends hours digging through disconnected files to find the correct answer, resulting in slow resolution times and poor client satisfaction.

Commercial Solution Oracle builds a robust Knowledge Foundation. We take all of your raw, unstructured data and transform it into a sophisticated, private knowledge base. This bespoke intelligence system becomes an expert specifically on your business from day one. To guarantee technical accuracy and safety, the foundation includes a manual override layer, allowing your senior engineers to bridge any information gaps or instantly correct logic during regulatory changes.

Cost Breakdown The foundation is the core requirement of the Oracle system.

• Data extraction, cleaning, and foundation building are fully covered by the initial £398 Upfront fee.
• Hosting and maintenance of the private knowledge base are covered by the £251 monthly recurring fee.

Timeline Data ingestion is the critical first step.

• Days 1 to 7: Clients provide all current FAQ documents, SOPs, product manuals, and raw spreadsheets via secure transfer. We map the technical ground truth.
• Day 30: Final SME review of the completed knowledge base before live deployment.

Success Metric Total centralization of company knowledge into a single, highly accessible logic layer. Zero time wasted searching for legacy documentation.

Updated on: 20/02/2026